Our Quality Guarantee
We guarantee your finished records against physical defects like skips or pops unrelated to the audio. If a record has a manufacturing defect, we replace or repair it, or refund part or all of the price.
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What We Guarantee
| Manufacturing defects | Custom manufactured and printed products are guaranteed against defects in quality and workmanship. We replace or repair the product, or refund part or all of the price. |
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| Test pressings | If a test pressing shows clicks, pops or skips from manufacturing, we make a new lacquer and stamper at no charge. This may lengthen the timeline. |
| Art and content proofs | We guarantee your satisfaction with art and content proofs. Once proofs are approved, all work is charged. |
What Is Not Covered
| The audio itself | We do not guarantee how your audio sounds. A mastering engineer and test pressings are the best way to get it right. If a test pressing is not approved because it does not sound right, a new lacquer and stamper are charged. |
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| Customer materials | Defects that come from materials you supply are not covered. |
| Skipping test pressings | Without test pressings it is harder to guarantee against defects. |
How to Report a Problem
Send us written notice within 30 days after your order ships. Email info@vinylpressing.ca or call 1-877-237-2432. Please do not send records back until we give you a return authorization number.
Guarantee Questions
What is covered?
We guarantee your finished records against physical defects like skips or pops that are not in the audio.
Is the sound of my audio covered?
No. We do not guarantee the audio itself. That is why we recommend a mastering engineer and test pressings.
How do I report a problem?
Send us written notice within 30 days after shipment. Returns need a return authorization number from us first.
The full terms are in our Policies.
Press with Confidence
Test pressings are included on every Standard order.